For cancellations and refunds, we always follow the airline's refund policy. The airline solely holds the right to change any policy. TakeTrip has no control over the airline's policy.

For any refund/cancellation/date change-related queries kindly email us at support@taketrip.com. Or you can raise your query directly on the support option on your portal. Any service of the following will only be processed after receiving approval from the client’s end.

If airlines increase the fare of a ticket during the booking period, the respective partner agency must pay the additional amount, else we will refund the paid amount. We will be taking no charges for cancellation or void.

In case of a date change/re-issue of the ticket for a child who will be crossing the child age to adult (as per airline policy) on the new travel date, a new charge of the ticket will be the difference of airfare, plus a date change fee of an adult along with any other charges applicable as per airline policy.

LCC carriers such as Indigo & Air Arabia flights are not subjected to void policy.

international check-in counters close 1.5 hours before flight time & domestic counters close 1 hour before the flight time.

Please ensure the accurate and proper uploading of customer’s Passport and Visa copies.

When buying a ticket through TakeTrip, it is obligatory to submit customer’s passport and visa copies. Failure to provide these documents will lead to the cancellation of your booking by TakeTrip. The company reserves the right to cancel any booking if the required documents are not received within the specified time frame.

Make sure that the Surname and Given Name provided match customer’s Passport accurately. Note that name changes are not allowed after ticket issuance.

Before making an instant ticket purchase, carefully review Country Restrictions and Airline Policies.

Before any instant ticket purchase, thoroughly review the Airline Fare rules concerning refundability and changeability.

TakeTrip bears no responsibility for improper or fraudulent document submissions by agents or passengers, which may result in deportation or offloading by the airline or arrival authorities.

Following the instant ticket purchase, TakeTrip will not be held responsible for any errors made by passengers regarding names, documents, fare policies, airline policies, or country restrictions.

Passport validity must extend beyond 6 months from the travel date. TakeTrip will not be responsible if passengers are unable to travel due to passport validity issues.

In the case of extended passenger names, please use the short form of the Given Name and the full form of the Surname.

If two passengers share the same name, they must be issued through separate PNR. Or TakeTrip Will not take any responsibility for any ticketing error.

In case of no-show no refunds will be applicable as per Airline policy.

For Biman Bangladesh or SriLankan Airlines, when dealing with a passenger with a single name, it is required to use "FNU" as the given name, and the surname should match the single name as per the passport. In the case of Saudi Airlines, if the passport displays a single name, the booking should align with the visa information.

If your customers have more baggage than allowed by the airline, they'll need to pay extra fees set by each airline. When there are connecting flights with different airlines, they may have to pick up their bags at the connecting airport and check them in again, incurring additional fees if they have excess baggage.

Airlines can make changes to their schedules, and this is something we can't control. These changes might be based on predictions for future travel needs or unexpected adjustments on the same day. TakeTrip is not responsible for any issues arising from cancelled or missed flights due to these changes. We'll let you know about the changes once we're informed by the airlines or suppliers, and it's your responsibility to inform your customers about them.

The agencies are required to verify their email for their account and make sure to have reasonable security efforts in place on their part to protect the email account from unwanted access.

Every agency should activate the two-factor authentication (2FA) feature in their account and regularly use the feature to protect their account from suspecious login

Agencies are required to allow location access to identify where they logged in from for security follow-ups.

For any complaints regarding the 2fa feature not activating or working properly the agency should inform their account manager within one working day.

The agency is free to not use this feature, however, TakeTrip will not be liable for any damage suffered in case of a security breach or third-party invasion.

TakeTrip may update these terms at any time. If any changes take place, agency will be notified through email and by revising the TakeTrip terms and conditions page.

The agency is responsible for maintaining the confidentiality of your 2FA codes and for all activities that occur under their account. TakeTrip is not liable for any loss or damage arising from agencies failure to comply with this provision.